390k Privacy Policy — How Your Data Is Protected

Welcome to 390k's Privacy Policy. It may take a few minutes to read, but it's worth your time — because this document explains clearly and honestly exactly what we do with your information.

390k believes transparency is the foundation of trust. We understand that when you share personal information with us — your name, phone number, payment details — you are placing your trust in us. 390k takes that trust seriously, always.

This document was written in plain, everyday language rather than legal jargon so that everyone can understand it easily. If anything is unclear, 390k's Support team is happy to explain it in Bengali.

390k only collects information that is genuinely necessary to provide its services. Requesting excessive or irrelevant data goes against our policy.

390k will never ask for or store your password directly. If the support team ever asks for your password, that is a violation of 390k's policy — do not respond to such requests and report them to us immediately.

390k uses your information only for specific, relevant purposes. Each of those purposes is clearly outlined below.

• Account Management: Your registration details are used to create, verify, and secure your account. The fact that you can log in to 390k confirms that this information is working as it should.
• Transaction Processing: Your payment information is used to process deposits and withdrawals. A record of every transaction is stored in your account history.
• Security Assurance: Device and location data are analyzed to detect unusual login activity or suspicious behavior, keeping your account secure.
• Service Improvement: Overall usage patterns are analyzed to make the platform faster and easier to use. This analysis is based on aggregate statistics, not individual-level data.
• Contact: Your phone number or email is used to contact you about bonus offers, important updates, or account-related matters. You can turn off promotional messages anytime in your settings.
• Responsible Gaming: Gaming behavior data is used to identify potentially problematic playing patterns and provide support where needed.

We are extremely careful about sharing the information you provide to 390k with third parties. The complete list is below — no hidden exceptions.

• Payment Provider: When making transactions via bKash, Nagad, Rocket, or a bank, the relevant information is shared with that payment provider. This is necessary to complete the transaction.
• Game Provider: When you play games from providers like Evolution, Pragmatic Play, and PG Soft, technical data from your gaming session is sent to their servers. No personally identifiable information is shared.
• Legal Obligations: If a valid order is received from a court or law enforcement authority, providing the requested information is a legal requirement. 390k cooperates with authorities in such cases.
• Technology Partners: A number of trusted technology partners are used to support the platform's technical operations — such as cloud storage or analytics. All partners are contractually bound to comply with 390k's privacy policy.

Your data is never shared with any party outside this list. 390k has no agreements to share your information with advertisers, data brokers, or social media platforms.

390k employs multiple layers of data protection — not relying on any single technology, but a combination of methods working together.

• SSL/TLS Encryption: All data traveling between your browser or app and 390k's servers is transmitted through an encrypted connection. Even if intercepted, it cannot be read.
• Password Hashing: Your password is never stored in plain text — it is converted into an encrypted hash. Even 390k staff cannot view your password.
• Two-Factor Authentication (2FA): Enabling 2FA on your account makes it significantly harder for anyone to log in even if your password is compromised. 390k strongly recommends this added layer of protection.
• Unusual Activity Detection: If a login attempt is made from a new device or an unfamiliar location, 390k automatically sends out an alert.
• Regular Security Audits: 390k's systems are regularly audited by external security specialists to identify and address any vulnerabilities before they can be exploited.

390k uses cookies on its website and app. A cookie is a small data file stored in your browser that helps pages load faster and improves your overall experience.

• Essential Cookies: These cookies are required to maintain your login session and keep the platform secure. Without them, the platform will not function properly.
• Performance Cookies: Data on which pages you spend the most time on and where issues occur is collected to improve the platform. All such data is anonymized and aggregated.
• Preference Cookies: These cookies remember your settings — such as language selection and theme preferences — so you don't have to reconfigure them each time you log in.

You can disable cookies through your browser settings. Keep in mind that turning off essential cookies may cause login issues. 390k does not use third-party advertising cookies.

You have a number of rights regarding your data at 390k. We respect these rights and are ready to assist with any request.

To exercise any of your rights, email us at support@390k.best or reach out in Bengali via Live Chat. 390k typically processes requests within 7 business days.

390k does not retain data beyond what is necessary. While your account is active, data is kept to provide services. A separate policy applies once an account is closed.

• While Your Account Is Active: All data remains active and is used solely for service delivery.
• After Account Closure: Financial transaction records are typically retained for 5 years as a legal requirement — this is part of international financial regulations.
• Personal Profile Information: Following an account closure request, your data is typically deleted within 30 days.
• Gaming History: Retained for a specified period for Responsible Gaming and dispute resolution purposes.

If you have any questions, concerns, or requests regarding this Privacy Policy, reach out to 390k directly. You are welcome to write or speak in Bangla — our team will respond in Bangla.

• Email: support@390k.best — Privacy-related requests are typically responded to within 7 business days.
• Live Chat: For general inquiries, expect a response via live chat within 2 minutes.

390k may update this privacy policy when necessary. For any significant changes, members will be notified by email or platform notification. The "Last Updated" date at the top of this page always reflects the most recent revision. It's a good habit to check back here from time to time.