There are three main ways to get help at 390k:
- Live Chat: Click the chat icon in the bottom-right corner of any page on the 390k website to start a conversation in Bangla right away. This is the fastest route — a support agent typically connects within 2 minutes. Live chat is available 24/7, every day of the week.
- Email: For non-urgent or detailed queries, email us at support@390k.best. We typically respond within 7 hours on business days. For payment-related complaints, attaching your transaction ID and a screenshot will help us resolve the issue faster.
- Ticket from Account: After logging in, you can open a support ticket from the "Help" or "Help Centre" section. This is the best route if you want the issue on record.
For urgent issues — such as an unrecognized login on your account or a stuck payment — always use Live Chat. Email may take a bit longer.
Free spins and daily sign-in rewards appear on 390k as regular promotions — though they may not always be running, as each offer has its own schedule and terms.
How to claim your daily sign-in bonus: After logging in, head to the homepage or the "Promotions" section to see any active daily sign-in campaigns. Typically, you earn a small reward each day you log in, and logging in consecutively for several days unlocks bigger prizes. To claim your reward, click the "Claim" button on the promotions page — it won't be credited automatically.
How to use your free spins: Once free spins are added to your account, the option will appear automatically when you visit the eligible slots game. Free spins typically expire within 24 to 72 hours — any unused spins will be forfeited after that. Winnings from free spins cannot be withdrawn directly; you'll need to meet the specified wagering requirements first.
Make it a habit to check the promotions page once a day after logging in to see if you have any active free spins or daily bonuses.
The wagering or "rollover" requirement refers to the multiplier that determines how much you need to bet in total before your bonus funds become eligible for withdrawal.
A simple example: Say you deposit ৳1,000 and receive a 100% bonus of another ৳1,000. If the wagering requirement on the bonus is 20x, you'll need to place a total of ৳1,000 × 20 = ৳20,000 in bets before you can withdraw the bonus ৳1,000. Your original deposit of ৳1,000 has no conditions attached — you can withdraw it at any time.
- Not every bet counts as 100% toward wagering — Sports Betting typically contributes 100%, but certain games may contribute less.
- The wagering completion period is generally 7 to 30 days — the exact timeframe is clearly stated on the offer page.
- If the wagering requirements aren't met within the time limit, the bonus balance will be forfeited — but your original deposit remains intact.
Before claiming any bonus, click the "Terms & Conditions" link next to the offer to check the wagering multiplier and time limit. If anything is unclear, just ask via live chat.
Live scores and streaming on 390k are built directly into the platform — no need to visit any external site.
Where to find live scores: After logging in, go to the "Sports" menu to see live scores next to all ongoing matches. Click on a match to view the detailed scorecard and stats — cricket shows over-by-over updates, while football tracks minute-by-minute progress.
Live Video Streaming: Select matches offer a live video streaming option. If you see a "Live" icon next to a match, streaming is available. To watch, you'll generally need a balance in your account or to have placed a bet within a set time period.
- You don't need to log in to view live scores — but logging in is required to place bets.
- Live scores refresh automatically every few seconds — no need to reload the page manually.
- After a match ends, results and brief statistics are available in the archive.
Forgetting a password happens to everyone, and resetting it on 390k is quick and straightforward.
Step-by-step password recovery:
- Step 1: Go to the 390k login page and click the "Forgot Password?" link.
- Step 2: Enter the mobile number you used when registering. A one-time password (OTP) will be sent to that number.
- Step 3: Verify with the OTP and set a new password. Your new password should be at least 8 characters long — use a mix of uppercase letters, lowercase letters, and numbers.
If you no longer have access to your mobile number: If your old number is lost or deactivated, contact us directly via Live Chat. You'll need your National ID details and the name used at registration for identity verification. Once verified, the support team will link a new number to your account — typically within 24 hours.
To avoid this issue in the future, consider using a password manager or enabling two-factor authentication (2FA) on your account.
390k's full platform is accessible via mobile browser — no app download or installation required.
What you can do on a mobile browser:
- Registration and login — fully functional.
- Deposits and withdrawals via bKash and Nagad are fully supported.
- Sports Betting, live betting, live scores — no issues at all.
- Live Casino, slots, and crash games — all run smoothly on mobile.
- Account settings, responsible gaming tools, KYC submission — all in one place.
For the best experience: Use the latest version of Chrome or Safari. If pages load slowly, clear your browser cache. Live games run more smoothly on mobile data or a stable Wi-Fi connection. You can also save 390k.best to your home screen from your browser — it works just like an app.
The mobile version of 390k.best is designed with small screens in mind — larger buttons, smooth scrolling, and fast load times.
Your complete bet history and financial transaction records are all saved in your 390k account — you can access them at any time.
How to view your betting history: Log in → click the profile icon in the top right → go to the "Bet History" or "My Bets" section. You can filter by date — view today's bets, last week's, or any specific date. Each bet shows the match name, stake amount, odds, result, and win/loss amount.
How to view your transaction history: Head to the "Wallet" or "Transaction History" section to view a full list of your deposits and withdrawals. Each entry shows the date and time, payment method, amount, and status (completed/pending). If you notice an issue with any transaction, note down its ID — you'll need it when contacting support.
If you need a transaction record for a specific period — for tax purposes or personal accounting — contact support and they can send a detailed statement to your email.